Shipping Policy

At Preluma Jewels, every piece is made with care and delivered with the same attention. This policy explains how and when your order will reach you.

1. Where We Ship

We currently deliver to all serviceable pin codes across India. You can check whether we deliver to your location at checkout.

2. Making Your Jewellery

Most of our pieces are made to order, so yours is crafted fresh for you in your chosen colour, karat and size. Please allow the following time before your order is dispatched:

  • Standard designs: typically 5–7 working days.
  • Customised designs or special requests: may take longer. We will confirm the timeline with you before we begin.

Working days exclude Sundays and public holidays.

3. Delivery Time

Once your order is dispatched, delivery usually takes 5–7 working days, depending on your location. In total, you can expect your order to reach you within 12–14 working days of placing it.

During festive seasons and wedding periods, orders may take a little longer. We will keep you informed if there is any change.

4. Shipping Charges

We offer free, fully insured shipping on all orders within India. Any additional charges, if applicable, will be shown clearly at checkout before you pay.

5. Secure and Insured Delivery

Every order is quality-checked, packed securely in gift-ready packaging, and fully insured until it reaches your door. Fine jewellery is valuable, so we ship only through trusted courier partners.

6. Order Tracking

As soon as your order ships, we will send you the courier name and tracking details by email, SMS or WhatsApp. You can use these to follow your parcel at any time.

7. Delivery Address and Attempts

  • Please make sure your address, PIN code and phone number are correct. We cannot be responsible for delays caused by incorrect or incomplete details.
  • Our courier partner will make several delivery attempts. If the parcel cannot be delivered, it will be returned to us, and we will contact you to arrange re-delivery.
  • If you need to change your address, contact us as soon as possible, before your order is dispatched.

8. Receiving Your Parcel

Please check that the outer packaging is sealed and undamaged before accepting delivery. We strongly recommend recording a short unboxing video when you open your parcel. If the package looks tampered with, damaged, or the item is not what you ordered, please contact us within 48 hours of delivery with the video and photos so we can resolve it quickly.

9. Delays Beyond Our Control

Sometimes delays happen because of weather, strikes, natural events, courier issues or other circumstances outside our control. We will always do our best to keep you updated and get your order to you safely.

10. Contact Us

Have a question about your order or delivery? We're happy to help.

Preluma Jewels
Address: 1225, The Prime, Near Vakil Overbridge, Ambli T-Junction, Sardar Patel Ring Road, Ambli, Ahmedabad, Gujarat, India – 380058
Phone / WhatsApp: +91 97141 41360
Email: contact@prelumajewels.com