Privacy Policy

Last updated: 15 October 2026

Preluma Jewels respects your privacy. This policy explains what personal information we collect when you visit prelumajewels.com or buy from us, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect

Information you give us:

  • Your name, email address, phone number and shipping and billing address when you place an order or create an account.
  • Order details, including the products, sizes and customisation requests you choose.
  • Messages you send us by email, WhatsApp, phone or our contact form.
  • Your email address when you subscribe to our newsletter.
  • Reviews and ratings you choose to submit.

Information collected automatically:

  • Device and browser information, IP address, and approximate location.
  • Pages you view, products you look at, items in your cart and how you move through our website.
  • Information collected through cookies and similar technologies (see section 6).

Payment information: We do not store your card, UPI or netbanking details. Payments are handled by secure payment providers, which process your details directly.

2. How We Use Your Information

  • To process, make, ship and deliver your orders, and to send order confirmations and tracking updates.
  • To handle returns, exchanges, refunds and customer support requests.
  • To send you our newsletter, offers and updates, but only if you have chosen to receive them. You can unsubscribe at any time.
  • To improve our website, products and customer experience.
  • To comply with our legal and tax obligations, including invoicing and record-keeping.

3. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as needed:

  • Shopify, which hosts our online store and processes orders.
  • Payment providers, to securely process your payments and refunds.
  • Courier and logistics partners, to deliver your order.
  • Review, email and marketing services, such as our product review app and newsletter tools.
  • Analytics and advertising services, to understand how our website is used.
  • Authorities, where required by law or to protect our rights and prevent fraud.

These partners may only use your information to provide services to us, and they must keep it secure.

4. Data Storage and Security

We take reasonable steps to protect your information, including secure, encrypted connections (SSL) and restricted access to your data. However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

Your information may be stored and processed on servers located outside India by our service providers, who are required to protect it appropriately.

5. How Long We Keep Your Information

We keep your information only as long as needed to fulfil your orders, provide support, and meet our legal, tax and accounting obligations. After that, we delete or anonymise it.

6. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use our site, and show you relevant content and offers. You can control or disable cookies in your browser settings. Please note that some parts of our website, such as the shopping cart and checkout, may not work properly without them.

7. Your Rights and Choices

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct or update inaccurate information.
  • Ask us to delete your information, subject to our legal obligations.
  • Withdraw your consent to marketing communications at any time, using the unsubscribe link in our emails or by contacting us.
  • Raise a complaint or concern about how we handle your data.

To make any of these requests, please contact us using the details below. We may need to verify your identity before we act on your request.

8. Third-Party Links and Content

Our website may include links or embedded content from other sites, such as Instagram, YouTube and Google Maps. These services have their own privacy practices, and we are not responsible for them. We encourage you to read their policies.

9. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from anyone under 18 without a parent's or guardian's consent. If you believe a child has given us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. We encourage you to review it regularly.

11. Contact Us

If you have any questions about this policy or how we handle your information, please get in touch.

Preluma Jewels
Address: 1225, The Prime, Near Vakil Overbridge, Ambli T-Junction, Sardar Patel Ring Road, Ambli, Ahmedabad, Gujarat, India – 380058
Phone / WhatsApp: +91 97141 41360
Email:contact@prelumajewels.com