Return & Exchange Policy

We want you to love your Preluma jewellery. If something isn't right, we'll make it easy to fix. Please read this policy to see how returns and exchanges work.

1. Our 7-Day Promise

You can request a return or an exchange within 7 days of delivery. Requests made after 7 days cannot be accepted.

2. Exchange (Size or Fit)

Size not right? No problem. If your ring or bracelet doesn't fit, we'll exchange it for the correct size within 7 days of delivery. Because every piece is made to order, the replacement is crafted fresh for you, so please allow the usual making time before it ships.

If you aren't sure of your size, message us before you order and we'll help you measure.

3. Return Eligibility

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition you received it.
  • Free from damage, scratches, alterations, resizing or repairs.
  • Returned with its original packaging, BIS hallmark details, and the authenticity or grading certificate.
  • Accompanied by the original invoice.

4. Items That Cannot Be Returned

  • Customised or personalised pieces, including engraved items and designs changed to your specification.
  • Items that have been worn, damaged, resized or altered after delivery.
  • Items returned without the original certificate, packaging or invoice.
  • Gift cards and items bought during a clearance or final sale, where stated on the product page.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or is not what you ordered, please contact us within 48 hours of delivery with clear photos and an unboxing video. After we verify the issue, we will repair or replace the piece, or refund you in full, at no cost to you.

6. How to Request a Return or Exchange

  1. Email us at contact@prelumajewels.com or message us on WhatsApp at +91 97141 41360 within 7 days of delivery.
  2. Share your order number, the item you wish to return or exchange, the reason, and clear photos.
  3. Once we approve your request, we will arrange a pickup or give you instructions to send the item back to us.
  4. Pack the item securely with all its original contents. Because it is valuable, please send it only by a tracked and insured service.

Please do not send any item back before we have approved your request.

7. Inspection

When we receive your item, our team will inspect it to confirm that it is in its original, unworn condition. We will let you know by email or WhatsApp once the inspection is complete. If the item does not meet the conditions above, we may reject the return and send it back to you.

8. Refunds

  • Approved refunds are made to your original payment method within 5–7 working days after the inspection is complete. Your bank may take a few additional days to show the credit.
  • Original shipping charges, if any, are non-refundable, except where we sent a damaged, defective or incorrect item.

9. Return and Exchange Shipping

For damaged, defective or incorrect items, we cover the return shipping. For other returns or exchanges, the courier or pickup cost, if any, will be shared with you when we approve your request.

10. Need Help?

We're always happy to help, and we'll do our best to make things right.

Preluma Jewels
Address: 1225, The Prime, Near Vakil Overbridge, Ambli T-Junction, Sardar Patel Ring Road, Ambli, Ahmedabad, Gujarat, India – 380058
Phone / WhatsApp: +91 97141 41360
Email: contact@prelumajewels.com